Nookcolor. Mr. Froth bought me a Nookcolor e-reader for Christmas. We had discussed what he could get me and I said, really, nothing, some potholders. I mean, we're not into conspicuous consumption any more.However, he had thought I'd like a Kindle or something, knowing our neighbor had one and loved it. I, of course, lying, trying to be a purist, said, "Oh. No. No. I like to hold an actual book in my hands. Yada yada."
Which I do, however, I agreed he could get me some version of the e-reader.
The Nookcolor is one of the newest and it's what I got. It's tres cool. Unfortunately, my particular one didn't work...charged it all night, then proceeded to try to get past or even into the introductory video and was entertained by hours of a weird loop of crazy. It would hang up. It would flip back between screens. It would turn off and on. Pretty much it was screwed up.
So, yesterday I decided to call Barnes and Noble's tech support line. After being on hold four separate times for 30 minutes or more, during which I memorized the hold music. I gotta say, their Christmas carols were of a higher quality than your regular hold music. VERY PERKY Deck the Halls and We Wish You a Merry Christmas. Dance quality. After 35 repetitions I had some quick step dancing down pat and was ready to go on the road.
Remarkably, after the fifth attempt, during which I put my phone on speaker while doing a crossword puzzle...........a Real Person picked up. I was startled and thought "This can't be!"
Guys, I can't tell you how impressed I am with B&N customer support. The young woman, Camille, who was helping me was a pip--I think she appreciated that I wasn't hollering and cussing her out, because she thanked me for being entertaining as we were troubleshooting. After several attempts to confer with her supervisor during which they decided my particular glitches were unique, actually generating an error message and just being weird, a replacement would be necessary. But, their server was down. Well, of course.
Do you know what she said then? "I'll call you tomorrow morning when we're online again and pull up the claim and finalize it."
And she did. She called me this morning, gave me the UPS label to ship my device back with and they're shipping the new one out within two days. I am not making this up.
I was flabbergasted and will write a nice note to include to compliment Camille who was awesome.
And then, if I can get somewhere to access free wifi I'll have me a Nook and can just go crazy!